Shipping and Returns

Handmado customers not just get GREAT CRAFTMANSHIP AND GOOD QUARLITY  PRODUCTS but  FAST SHIPPING on purchases as well with NO order minimums!

Please do note that not all of our items are in-stock. For custom made or personalized items, we normally require 14 - 21 business days processing and handling time due to the Christmas peak season. Some items that was pre-made or on the shelf will be ship in 3 - 5 business days time.

What shipping option do we have?

Fast Shipment:

North America $10, Europe $15, Asia $10, Australia & New Zealand $10 (3 - 5 business days excluding handling time.)

There will be extra charges if your delivery address is located at 'out of delivery area'. 

Please do note that International Shipments may be delay if held by customs for further inspection , bad weather and other unforseen circumstances.

If you're not 100% with your purchase for any reason, please contact us or call us at (812) 399-0425.


Our policy lasts 365 days. You have 365 days to return the item to us in it's original and packaging condition .

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Custom made items cannot be returned. 

To complete your return, we require a receipt or proof of purchase such as order id and Paypal's invoice.

There are certain situations where  only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is more than 365 days after delivery is not returnable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, paypal or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. If you purchased via Paypal, please login to check but usually Paypal will send you a refund notifacation.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately custom made and sale items cannot be return, exchange and refund.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

1, Lintang Delima 4, Island Glades, Gelugor, 11700 Penang, Malaysia.
Tel: 0164229590


To return your product, you should mail your product to:

1, Lintang Delima 4, Island Glades, Gelugor, 11700 Penang, Malaysia.
Tel: 0164229590

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

We will provide full refund only if the item is lost, damage during shipment or not as describe.

Please email is at if you have any issue with your items you received within 7 days. We are here to help!


You can also reach us at:

(812) 399-0425 (US), +6016-4229590 (International)